Privacy Policy

swerte63 is an online casino platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We understand that your personal data is valuable and that you trust us to handle it responsibly. This Policy sets out, in clear and transparent terms, exactly how we fulfil that responsibility.

This Policy applies to all personal data collected through the swerte63 website, mobile platform, customer support channels, and any other touchpoint through which you interact with swerte63. It applies to registered players, prospective players who browse the platform without registering, and any individual who contacts swerte63 for support or information.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which contain additional provisions relevant to your use of the swerte63 platform.

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, swerte63 is the personal information controller in respect of all personal data collected through the swerte63 platform.

swerte63 has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and with applicable Philippine data privacy law. The DPO's contact details are set out in Section 15 of this Policy.

Where swerte63 engages third-party service providers to process personal data on its behalf — for example, payment processors, identity verification providers, and cloud hosting services — those providers act as personal information processors and are bound by data processing agreements that require them to process personal data only on swerte63's documented instructions and to implement appropriate security measures.

swerte63 collects the following categories of personal data, depending on how you interact with the platform:

swerte63 does not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required for responsible gaming assessments or as mandated by applicable law.

swerte63 collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or submitting feedback.
• Automated collection: Technical and usage data collected automatically when you access the swerte63 platform, through cookies, server logs, and similar technologies (see Section 8).
• Third-party sources: Identity and fraud-screening data received from KYC verification providers, payment processors, and, where required by law, from PAGCOR or the Anti-Money Laundering Council (AMLC).
• Publicly available sources: In limited circumstances, swerte63 may verify information against publicly available records, such as government databases, for the purpose of fraud prevention and regulatory compliance.

swerte63 will always inform you at the point of collection what data is being collected and for what purpose, unless the collection is automated and disclosed in this Policy.

Under the Data Privacy Act of 2012, swerte63 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulatory requirements, Anti-Money Laundering Act (AMLA) obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for swerte63's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

swerte63 uses your personal data for the following purposes:

• To create, verify, and manage your swerte63 account.
• To verify your identity and age (21+ requirement) in accordance with PAGCOR guidelines.
• To process deposits and withdrawals via GCash, PayMaya/Maya, bank transfer, and debit card.
• To provide access to swerte63 games, including slots, roulette, bingo, and live dealer tables.
• To administer bonuses, promotions, and loyalty rewards in accordance with applicable terms.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity.
• To comply with PAGCOR licensing conditions, AMLC reporting obligations, and other applicable Philippine regulatory requirements.
• To provide customer support and resolve disputes.
• To enforce our Terms & Conditions and other platform policies.
• To send you transactional communications — deposit confirmations, withdrawal notifications, security alerts, and account updates.
• To send you marketing communications about swerte63 promotions and new games, where you have consented to receive them.
• To improve the swerte63 platform through analysis of usage patterns and player feedback.
• To fulfil our responsible gaming obligations, including monitoring for signs of problem gambling and administering self-exclusion requests.

swerte63 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.

swerte63 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya/Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party providers engaged to verify your identity and age in compliance with PAGCOR requirements.
• Fraud prevention and security providers: Specialist providers engaged to detect and prevent fraudulent activity on the platform.
• Cloud infrastructure and hosting providers: Providers who host the swerte63 platform and store data on our behalf, subject to strict data processing agreements.
• Customer support platforms: Tools used to manage and respond to player support requests.
• Regulatory and law enforcement authorities: PAGCOR, the AMLC, the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants, where necessary for the conduct of swerte63's business and subject to professional confidentiality obligations.

All third-party processors engaged by swerte63 are required to implement security measures at least equivalent to those maintained by swerte63 and to process personal data only in accordance with swerte63's documented instructions.

swerte63 uses cookies and similar technologies to operate and improve the platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and game display options, to provide a more personalised experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the platform — which pages are visited most, where players encounter errors, and how navigation flows are used. This data is used solely to improve the swerte63 platform.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the swerte63 platform. Disabling functional or analytics cookies will not prevent you from accessing the platform but may reduce the quality of your experience.

swerte63 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing conditions and AMLA record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years following the date of the transaction, in accordance with AMLA and tax record-keeping requirements.
• Customer support communications: Retained for three (3) years following the resolution of the relevant support interaction.
• Marketing consent records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, to demonstrate compliance.
• Technical and usage data: Retained in identifiable form for up to twelve (12) months, after which it is anonymised or deleted.
• Responsible gaming data: Self-exclusion records are retained for the duration of the exclusion period and for five (5) years thereafter, to prevent re-registration during an active exclusion.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with swerte63's data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes.

swerte63 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the swerte63 platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls ensuring that swerte63 staff can only access personal data necessary for their specific job function.
• Multi-factor authentication for all swerte63 staff accessing systems that contain personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Continuous monitoring of platform systems for suspicious activity and potential security incidents.
• Formal data breach response procedures, including notification to the National Privacy Commission and affected data subjects within the timeframes prescribed by the DPA where a breach is likely to result in a risk to your rights and freedoms.

While swerte63 takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your swerte63 account credentials and for notifying us immediately if you suspect unauthorised access to your account.

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by swerte63:

To exercise any of these rights, please contact swerte63's Data Protection Officer using the contact details in Section 15. swerte63 will respond to all data subject rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. We may request proof of identity before processing your request to ensure that personal data is not disclosed to an unauthorised person.

If you are not satisfied with swerte63's response to a data subject rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

swerte63 employs age verification procedures at the point of registration and during KYC review to prevent minors from accessing the platform. If swerte63 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that your child has registered on the swerte63 platform, please contact us immediately using the details in Section 15 so that we can take prompt action.

In the course of providing the swerte63 platform, your personal data may be transferred to and processed in countries outside the Philippines — for example, where swerte63's cloud infrastructure providers or game software suppliers are based.

Where such transfers occur, swerte63 ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:

• Contractual clauses approved by the National Privacy Commission or equivalent data protection authority.
• Transfers to countries that the NPC has determined provide an adequate level of data protection.
• Binding corporate rules where the transfer is within a group of companies subject to a common privacy framework.

You may request further information about the specific safeguards in place for any cross-border transfer of your personal data by contacting swerte63's Data Protection Officer.

swerte63 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Where changes are material, swerte63 will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect.

The effective date at the top of this Policy indicates when the current version was last updated. The most current version of this Policy will always be available on the swerte63 platform. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Your continued use of the swerte63 platform following the publication of any update to this Policy constitutes your acknowledgment of the updated Policy. If you do not agree with any update, you should cease using the platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to swerte63's processing of your personal data, please contact our Data Protection Officer:

For general support enquiries, you may also contact the swerte63 customer support team at [email protected] (plain text — not a clickable link).

swerte63 aims to respond to all privacy-related enquiries and data subject rights requests within fifteen (15) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.